All About Gold
Why do your gold prices fluctuate?
You may wonder why the price of some gold jewellery is fixed and others seem to fluctuate from day-to-day. High quality gold jewellery is priced based on the workmanship (time and complexity) in creation of the piece and the weight of gold used.
The jewellery industry operates on the "market price", which is constantly fluctuating. For this reason, phone or email quotes are only valid for the day they are issued.
In general the lighter the item's weight or lower the purity, the less likely it is to be affected by fluctuating prices and we can confidently offer them at a set price based on their workmanship. You can find the current day's gold price through various online sources, banks, commodity brokers, and precious metal dealers.
What is a Karat / How is gold rated?
Gold quality is measured by its purity, and is denoted in karats, with 24K being the highest quality available with a purity rating of at least 99.95%. 22K gold has purity of 91.66 to 95.83% and 18K has purity of 75.00 to 79.16%.
The highest quality gold products have the most intense and brilliant "gold" colours, whereas the lower karat golds are mixed with other metals. These mixtures often result in distinct and desirable colours such as rose gold and white gold.
Higher karat gold jewellery may also be ideal choice for those who are prone to allergic reactions to non-pure metals. If you are suffering from irritation or rashes from earrings, rings, or other jewellery, you may want to look at the karat rating of the item.
Gold is the most malleable of all metals, as a result, higher quality gold products tend to be softer and may be more prone to scratching and deformation.
Our product inventory is continually changing as we sell items and replenish stock. While gold products are handmade and unique, our best selling products are typically restocked, though the exact size and weight may vary.
Some of the products featured on our page may be available in different sizes, if you are looking for something in a different size that we have shown, please contact us, as we may have the item available or can have and item customized for you.
Our product photography is all done in house. Best efforts are made to provide photos which truly capture the style and brilliance of our jewellery, however when taking pictures of jewellery, it is often difficult to capture the true colours of certain items due to lighting, reflections, etc. If there is an item you have your eye on, but want to see more pictures, please let us know and we'll do our best to accommodate you.
How and when will I receive my product?
Shipping is via Canada Post expedited. Orders within the Greater Toronto area will typically be received within 1-3 business days. Other orders within Canada may take up to 7 business days. For rush shipping, please contact us.
Due to the value of items, you must be present to receive your packages or a shipping notice will be left at your door and the package will need to be picked up at your local post office.
How much does shipping cost?
Ngoc Chau Jewellery is pleased to offer free shipping on all orders over $200. Orders below $200 will be shipped at a flat rate of $15 per order.
Do you ship internationally?
At this time we are only able to ship to our Canadian customers.
How do I return a product?
If you are not completely satisfied with your purchase, Ngoc Chau Jewellery will accept returns of products within 14 days of receipt, providing the item is in its original, sellable condition. All returns require a Return Merchandise Authorization (RMA). For more information please view our Return Policies